With
your qualifications and perhaps the help of a friend, you have secured your
opportunity to sell yourself. Your ability to connect with the interviewer can
cinch the job. Making a good impression on your interviewer requires more than
dressing sharply, polishing your shoes and being polite. From the moment you
come in sight of the interviewer, you begin the elusive process of connecting.
Studies show that people tend to remember events better when they are linked
with an emotional impression. Whether the feelings associated with an event
are positive or negative, emotional connections make the event salient,
helping us remember things more clearly. Making a memorable impression on the
interviewer depends on your ability to connect with the interviewer.
It helps if your personalities click and you both love to rock climb, or if
you discover you both share the same alma mater and deeply admire Alan
Greenspan. It helps if you have something in common. With some practice, you
need not rely on external or circumstantial points of mutual reference in
order to establish a good rapport with the interviewer. At a minimum, you can
expect that the interviewer wants you to understand and appreciate what she is
saying-her goals and concerns, position, expectations and needs.
You can generate good vibes and emotions when you actively listen to the
interviewer. This does not mean that you need to ask her about her childhood
or her greatest fears. Your interviewer does not need you as a confidant. She
just needs to feel like you are an attentive and engaged interviewee. So, when
you find yourself facing your interviewer across a table (after you have made
certain no stray particles blemish your otherwise radiant smile), you can be
certain she wants to be listened to and respected.
The active listening skills you can employ to connect with your interviewer
are not unique, but are seldom used. (Think of the last time someone gave you
his undivided, empathetic attention for an hour!) In some ways these skills
are an art - but don't worry, you can develop the ability with some practice.
Use
empathetic body language.
Both
your words and your behavior will affect whether you establish a connection
with the interviewer. When you meet the potential employer or human resources
officer, you will want to show that you are confident, trusting, open,
attentive, and eager, but restrained.
All of this can be communicated in a handshake. Make sure that your hand is
about perpendicular to the floor. If you extend your hand with your palm
facing down, you indicate that you need to be in control-something that can be
off-putting in an interview scenario. If you extend your hand with your palm
facing up, you can appear overly docile. Try extending your hand with your
palm relatively flat, so that you offer to make full contact with the other
person's hand. If you cup your hand, you indicate that you mistrust the other
person.
Likewise, your posture throughout the interview indicates whether you are open
and attentive, or somehow withdrawn from the interviewer. Leaning back shows
boredom or sometimes insolence. It is better to sit up straight and lean
forward just slightly, facing the interviewer directly. Crossing your arms in
front of you may indicate that you are somehow defensive, whether from
insecurity or mistrust. Try to keep your arms open, even if your legs are
crossed.
Eye contact is crucial. Look the person in the eye when you are speaking and
listening. To avoid giving the interviewer the impression that you are boring
through him with your transfixed gaze, take breaks and look away to the right
or left.
Mirror
the interviewer.
People
feel comfortable when you do the same things that they do, provided your
imitations are not obvious. If the interviewer is smiling, smile. If the
interviewer furrows her brow at a certain point, do the same. But if the
interviewer smokes, don't light up. Mirroring works not only for behaviors,
but also verbal statements. If you briefly say what you hear when someone else
says it, you show that you are connected. Again, this engaged listening tool
should be used with discretion. Too much can be awkward.
Example:
The interviewer says: Our company has doubled in personnel and tripled in
revenue over the last five years. The interviewee: Tripled in revenue. The
interviewer: In order to meet the constraints of the current economy, we are
refocusing our business practices. We have had to reduce the workforce in
some departments without reducing our client load. While this means that we
expect our employees to work more efficiently, we also intend to equip them
for this efficiency by providing more thorough training and clearer
direction. The interviewee: Employee efficiency is important.
Ask
well-placed, clarifying questions.
If
you do not fully understand something that the interviewer asks or says, it is
best to clarify. Doing so signals to the interviewer that you are invested in
what he or she is saying. These questions can be tricky, however. If you ask
questions that seek clarification on issues that are tangential to the thrust
of the interviewer's communication, they derail the person's train of thought
and cause people to become defensive or withdrawn. The interviewer will be
convinced that you are not paying attention if you seek information that has
just been given to you. Before interrupting the interviewer to clarify a
point, make sure that you are listening attentively. Follow the train of
thought of the speaker. Then pose a question.
Example:
I'm sorry, I don't think that I fully understand the reporting structure for
this position. Would I have one or two supervisors?
Ask
open-ended questions.
Open-ended
questions allow the interviewer to respond as he or she desires and also
demonstrate that you are open to what the interviewer says. The responses
might challenge your assumptions, so they mitigate miscommunication. They also
allow you subtly to steer the interview in a way that allows you to learn the
things you wish about the company and job. The information you gather from
these questions will assist you in evaluating the company.
Example:
What are the greatest challenges that the person filling this position will
likely encounter?